Refund Policy

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Introduction

Taco Time ("we," "us," "our," or "the Company") operates the website tacotime-meal.rest and provides food ordering and delivery services to customers throughout the United States. We are committed to delivering high-quality food and a satisfying customer experience. However, we understand that issues may occasionally arise, and we have established this Refund Policy to address such situations fairly and transparently.

This Refund Policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive trade practices. By placing an order through our website or any affiliated platform, you agree to the terms outlined in this policy.

For any refund-related inquiries, you may contact us directly at:
Email: [email protected]
Website: tacotime-meal.rest

2. Eligibility Conditions for Refunds

We want every customer to be satisfied with their Taco Time experience. You may be eligible for a full or partial refund under the following conditions:

• Incorrect Order: You received items that do not match what you ordered (e.g., wrong food items, missing items, or incorrect quantities).
• Poor Food Quality: The food delivered was of unacceptable quality, including but not limited to undercooked, overcooked, spoiled, contaminated, or otherwise inedible items.
• Non-Delivery: Your order was confirmed and charged but was never delivered within the estimated delivery window and without any prior notification from our team.
• Significant Delay: Your order was delivered more than 60 minutes beyond the originally stated delivery time, and you did not receive advance notice of the delay.
• Allergen Issues: You specified a food allergy or dietary restriction during checkout and received items that contained the allergen or did not comply with the stated dietary requirement.
• Duplicate Charges: Your payment method was charged more than once for a single order due to a technical error on our platform.
• Order Cancellation by Taco Time: We were unable to fulfill your order due to restaurant operational issues, item unavailability, or unforeseen circumstances and failed to notify you promptly.

To be eligible for a refund, you must report the issue within the timeframes specified in Section 3 below and provide reasonable supporting information such as photos, order confirmation numbers, or a written description of the problem.

3. Timeframes for Refund Requests

Timeliness is essential for us to investigate and resolve your concern effectively. Please review the following deadlines for submitting a refund request:

Refund requests submitted after these deadlines may not be honored unless exceptional circumstances apply. We encourage customers to inspect their orders immediately upon receipt and contact us as soon as possible if there is a problem.

4. Non-Refundable Items and Situations

While we strive to be as accommodating as possible, the following items, situations, and circumstances are generally not eligible for a refund:

• Change of Mind: Refunds are not issued simply because you changed your mind after placing or receiving an order, as food is a perishable product prepared specifically for your order.
• Consumed Orders: If the majority of the order has been consumed and the complaint is submitted after the fact without immediate notice, it will generally not qualify for a refund.
• Incorrect Address: If delivery failed because you provided an incorrect or incomplete delivery address and the order cannot be recovered, a refund will not be issued.
• Customer Unavailability: If our delivery driver attempted delivery within the confirmed time window and no one was available to receive the order, and the driver made reasonable attempts to contact you, the order is non-refundable.
• Promotional or Free Items: Complimentary items, promotional offers, or items provided at no charge are not eligible for refunds.
• Delivery Fees and Service Charges: Delivery fees, service charges, and platform fees are non-refundable unless the refund is due to a non-delivery caused by our error.
• Customization Preferences: Minor taste preferences or personal dissatisfaction with flavor that does not indicate a quality or safety issue are not grounds for a refund.
• Late Requests: Any request submitted beyond the applicable deadline as outlined in Section 3 of this policy.

5. How to Request a Refund (Step-by-Step)

Requesting a refund from Taco Time is straightforward. Please follow these steps to ensure your request is processed as quickly as possible:

1. Step 1 – Gather Your Information: Before contacting us, have the following ready: your order confirmation number, the email address used to place the order, the date and time of your order, and a clear description of the issue. If applicable, take photos of the food or packaging as evidence.
2. Step 2 – Contact Us: Reach out to our customer support team via email at [email protected]. Use the subject line format: "Refund Request – Order #[Your Order Number]" for faster routing.
3. Step 3 – Describe the Issue: In your message, clearly explain the problem you experienced. Include any relevant photos or attachments. The more detail you provide, the faster we can assess and resolve your request.
4. Step 4 – Await Acknowledgment: Our team will send you an acknowledgment email within 1–2 business days confirming that we have received your request and it is under review.
5. Step 5 – Review and Decision: We will investigate your claim and make a refund determination within 3–5 business days of receiving your request. We may contact you for additional information during this period.
6. Step 6 – Refund Confirmation: If your refund is approved, you will receive a confirmation email detailing the refund amount and the timeline for the funds to appear in your account. If your request is denied, we will provide a reason for the decision.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times will vary depending on the payment method used for the original transaction:

Please note that while we process refunds promptly on our end, the actual time for funds to appear in your account is dependent on your bank, card issuer, or payment processor and may occasionally take longer than the estimates listed above. If you have not received your refund within the stated timeframe, please contact your bank or payment provider first, and then reach out to us if the issue persists.

7. Partial Refunds

In some situations, a partial refund may be more appropriate than a full refund. Taco Time may issue a partial refund under the following conditions:

• Partial Order Issues: Only certain items in your order were incorrect, missing, or of poor quality, while the remainder of the order was satisfactory.
• Minor Delays: The delivery was moderately late but not excessively so, and the food arrived in an acceptable condition.
• Partial Consumption: You experienced an issue with only part of your meal and consumed the rest without complaint.
• Courtesy Credit: In cases where a full refund is not warranted but an inconvenience was caused, we may issue a partial refund or store credit as a goodwill gesture.

The amount of any partial refund will be determined at the reasonable discretion of our customer support team based on the nature and extent of the issue reported. You will be informed of the partial refund amount before it is processed, and you may accept the partial refund or escalate to our dispute resolution process (see Section 10).

8. Exchange Policy

Due to the perishable and personalized nature of food products, traditional exchanges (replacing one item with another at a later date) are generally not feasible. However, Taco Time offers the following alternatives in appropriate situations:

• Re-delivery: If an order was significantly incorrect or undelivered, and it is operationally feasible, we may offer to re-prepare and re-deliver the correct order at no additional charge. Re-delivery is subject to availability and delivery area constraints.
• Store Credit: In lieu of a monetary refund, we may offer store credit of equal or greater value to be applied to a future order. Store credits are valid for 90 days from the date of issuance and are non-transferable.
• Order Replacement: For in-store pickup orders or catering orders where feasible, a replacement meal or item may be prepared at the original location. Please contact us in advance to arrange this.

Exchanges or replacements are handled on a case-by-case basis. Please contact us at [email protected] to discuss your specific situation.

9. Cancellation Policy

We understand that plans can change. Please review our cancellation policy carefully, as food preparation begins quickly after an order is placed:

9.1 Customer-Initiated Cancellations

• Within 5 minutes of placing the order: You may cancel your order for a full refund if the order has not yet been confirmed or sent to the kitchen. Contact us immediately at [email protected].
• After 5 minutes but before preparation begins: Cancellations may be honored depending on the status of the order. If preparation has not started, a full refund will be issued. A partial refund may be issued if preparation has already commenced.
• After preparation has begun: Once your order is in preparation, cancellations are generally not accepted, and refunds will not be issued for the food portion of the order. Delivery fees may be refunded if the delivery has not been dispatched.
• After dispatch: Orders cannot be cancelled once they have been dispatched for delivery.

9.2 Taco Time-Initiated Cancellations

In rare cases, we may need to cancel your order due to:

• Unavailability of ordered items
• Technical issues affecting the order
• Inability to deliver to your address
• Operational or safety concerns

If we cancel your order for any reason, you will be notified as soon as possible and will receive a full refund of all amounts charged, including any delivery fees.

9.3 Catering and Large Orders

Cancellations of catering orders or group orders (typically orders above $150) must be submitted at least 48 hours in advance for a full refund. Cancellations made between 24 and 48 hours in advance may receive a 50% refund. Cancellations made less than 24 hours in advance are non-refundable.

10. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request, Taco Time provides a structured dispute resolution process to ensure every concern is addressed fairly and in compliance with applicable U.S. consumer protection laws.

10.1 Internal Appeal

If your refund request has been denied or you feel the resolution offered is inadequate, you may submit a formal appeal by emailing [email protected] with the subject line: "Refund Appeal – Order #[Your Order Number]". Please include all prior correspondence and any additional supporting evidence. Appeals will be reviewed by a senior member of our team within 5 business days.

10.2 Chargeback Rights

You retain the right to dispute any charge with your credit card issuer or bank under applicable U.S. banking regulations and card network rules. However, we encourage customers to exhaust our internal dispute resolution process before initiating a chargeback, as this allows us to resolve issues more quickly and directly. If a chargeback is initiated while an internal appeal is pending, we may consider the dispute closed on our end.

10.3 FTC and Consumer Protection Agencies

You also have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or with your state's Attorney General's office if you believe our practices are unfair or deceptive. We are committed to complying with all applicable federal and state consumer protection regulations.

10.4 Informal Mediation

For disputes that cannot be resolved through our internal process, both parties agree to first attempt informal mediation before pursuing formal legal action. Either party may request mediation by providing written notice to the other. Mediation costs will be shared equally unless the mediator determines otherwise.

11. Contact Information for Refund Requests

All refund requests, cancellation inquiries, and dispute submissions should be directed to our customer support team using the contact details below. Please ensure you include your order confirmation number in all communications for faster processing.

We strive to respond to all refund-related inquiries within 1–2 business days and to fully resolve all issues within 5–7 business days of initial contact. Our goal is to ensure every customer leaves their Taco Time experience satisfied.

12. Policy Updates

Taco Time reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage customers to review this policy periodically to stay informed of any changes. Your continued use of our website and services following any updates constitutes your acceptance of the revised policy.

If we make material changes to this policy that significantly affect your rights, we will make reasonable efforts to notify you via email or a prominent notice on our website.

This Refund Policy was last reviewed and updated on May 28, 2026, and is effective as of that date for all orders placed through tacotime-meal.rest.